The metro is up to win an award as one of the best train operators in the country.
I really do love the metro. I think it's a fantastic transport system. Or at least, potentially a fantastic system.
Look at the map. There are whole swathes of the city that are missed out - the East End, for one. The whole chunk in the middle of the loop between Wallsend and Northumberland Park. Blaydon, which is to the East of Gateshead. There are lots of possible extensions listed in wikipedia, but the only one listed as being considered at present wouldn't make much difference really.
It's a shame, because if you live somewhere near a metro and want to go somewhere near a metro, it's a great service. But for many people, including me, one end of the equation falls apart. I want to go somewhere near a metro station, but don't live near one.
Although when I'm in town it is still handy to get from Haymarket to Central Station in a hurry.